If you need to get in contact with Amazon Associates Support but can't because the chat option doesn't do anything when you click on it, and the email option just throws up a new page of coded error. This article will go through quite a long list of different things you can do to solve the problem. Unfortunately, it's a bit of messing around to find the exact fix for your browser, so stick with it.
Takeaways:
- What's causing the Amazon Associates Support Chat Option not to work on all browsers?
- Amazon Associates Support Chat doesn't do anything when you click on it.
Table of Contents
Why Isn't Amazon Associates Support Chat Working
The problem is super annoying because the Associates support page looks like it is working normally. The chat option on the right is clearly visible, and the email support option on the left is also ready to use. However, clicking the Chat Button has no visible response at all. And if you try to use the email option via the Contact Us form It shows the following error rather than submitting the request.
{
"valid": false,
"name": null,
"email_address": null,
"subject": null,
"store_ID": null,
"comments": null,
"is_logged_in": null,
"errors": {
"token": "Anti-automation validation failed"
}
}
Why Does This Happen?
Amazon uses security and anti-automation mechanisms on its Associates pages. The Contact Us form requires a security token before it will accept a submission. Browser privacy features and built-in content blocking can prevent some of the scripts, requests, cookies, or tracking components required by Amazon's support interface from functioning correctly.
- The Start Chatting button appears but does nothing.
- The chat application fails to initialise.
- The Contact Us form cannot obtain or validate its security token.
- The server responds with “Anti-automation validation failed.”
This can happen even when you are a genuine human user who isn't using any kind of extension.
How to Fix Amazon Associates Support Chat Not Working
The solution is to temporarily disable the browser's built-in ad blocking or tracking protection for Amazon Associates. You will also need to make sure that all your dedicated privacy and ad-blocking extensions are off as well. Most importantly, even if you are using a private browsing window without extensions, some browsers have built-in automatic blockers so you will need to turn those off as well.
Firefox
Firefox includes Enhanced Tracking Protection.
- Open the Amazon Associates page.
- Look at the address bar.
- Click the shield icon.
- Turn off Enhanced Tracking Protection for the Amazon Associates site.
- Reload the page.
- Try Start Chatting again.
You do not need to disable protection everywhere. Disable it only for the Amazon Associates site.
Brave
Brave has built-in Shields, which can block scripts, trackers, cookies, and other page resources.
- Open Amazon Associates.
- Click the Brave Shields icon in the address bar.
- Turn Shields off for the Amazon Associates site.
- Reload the page.
- Try the chat again.
You do not need to disable Shields globally, you just need to disable them for this site.
Microsoft Edge
Edge also has built-in tracking prevention.
- Open the Amazon Associates page.
- Open Edge's privacy/tracking settings.
- Temporarily reduce or disable tracking prevention for the Amazon Associates site.
- Reload the page.
- Try the chat again.
If your Edge installation has additional security or content-blocking features enabled, those may also need to be disabled for the site.
Check the Contact Form Again
After disabling the browser's built-in blocking, reload the Amazon Associates Contact Us page and submit the form again. If you have disabled all of the privacy and blocking protection, you have it should allow you to use the chat window and email form again. Once you have finished your conversation, you can enable everything again.
