If you are trying to use Google Play Games on Windows but can't because you keep getting the annoying “Couldn’t install the app. Error code: NU80070422” message in the app. It usually means that one of the background system processes Google Play Games needs to function isn't currently active or working on Windows. So follow along as we guide you through a few simple steps to get things working again.

Takeaways:

  1. Learn how to fix Google Play Games error code “Couldn’t install the app. Error code: NU80070422”
  2. What is causing Google Play Games error “Couldn’t install the app. Error code: NU80070422” on Windows 11?

How to Fix Error Code NU80070422 in Google Play Games on Windows

For most people this should fix the problem without having to do any more troubleshooting. It's also fairly quick and easy so start here.

  • Press Windows + R, type services.msc, and press Enter.
  • Locate the following services:

Windows Update

Background Intelligent Transfer Service

  • Right click each service and select Properties
  • Set Startup type to Automatic
  • Click Start if the service is not running
  • Click Apply, then OK
  • Restart your computer and try installing the app again.

Remove Corrupted Installation Files

If you have previously installed or uninstall Google Play Games on your computer check that all of the left over files have been removed. Most of the time this will be a manual process so do the following.

  • Close the installer and Google Play Games for Windows.
  • Press Windows + E to open File Explorer.
  • Go to C:\Program Files (x86).
  • Open the Google folder.
  • Delete the Google Play Games folder if it exists.
  • Restart your PC, then download and run the latest installer again.

Reinstall Google Play Games

This is kind of a double up step to the previous one so skip it if you have already done everything in the step above.

  • Press Windows + R, type appwiz.cpl, and press Enter.

How to Fix Error Code NU80070422 in Google Play Games on Windows

  • Find Google Play Games for Windows.
  • Right click it and select Uninstall.
  • Restart your PC.
  • Download the latest version from the official website.
  • Run the installer.

Enable Windows Hypervisor

Even if BIOS virtualization is enabled, Google Play Games needs specific Windows features enabled.

  • Press Windows + R, type optionalfeatures, and press Enter.
  • In the Windows Features window:

Check Virtual Machine Platform.

Check Windows Hypervisor Platform (if available).

  • Click OK and allow Windows to install these components.
  • Restart your PC.
  • Launch Google Play Games and check if the issue is resolved.

Important: If these options are missing, greyed out, or uncheck themselves after rebooting, it could mean you lack administrative rights, the PC is managed by an organization, or Windows is corrupted.

Make sure CPU Virtualization is Enabled

If Windows features are enabled but the error persists, CPU virtualization might be disabled in your BIOS/UEFI.

  • Shut down your PC completely.
  • Turn it on and immediately press the BIOS/UEFI access key. This is often Del, F2, F10, or Esc check your motherboard manual if unsure.
  • Go to the Advanced or CPU Configuration section.
  • Find and enable Intel VT-x (for Intel CPUs) or SVM (for AMD CPUs).
  • Save your changes and exit (usually by pressing F10).
  • Boot into Windows and try Google Play Games again.