Windows 11 updates have become quite frequent lately and also quite disruptive, often causing problems and reverting custom settings like themes and preferences back to default. Especially if you are using Custom themes. On Windows 24H2 KB5063878 downloads, tries to install, then rolls back, showing error 0x80240069. Though the update is designed to improve system performance (as always). The patch is supposed to fix problems, but it's its own set of problems just to get it to work, so follow along as we take you through some steps to solve these issues.

Takeaways:

  1. On Windows 24H2 KB5063878 downloads, tries to install, then rolls back, showing error 0x80240069.
  2. Learn how to fix  KB5063878 tries to install, then rolls back, showing error 0x80240069 on Windows.

How to Fix KB5063878 Failing to Install on Windows 11

This is the first quick fix that should solve this problem.

  • Press Windows + S, type Services, and hit Enter.
  • Locate these services: Windows Update, Background Intelligent Transfer Service (BITS), and Cryptographic Services.
  • For each service:
    • If running: right-click and select Restart.
    • If stopped: double-click it, set Startup type to Automatic, then click Start, Apply, and OK.

Run the Windows Update Troubleshooter

I've honestly had very little luck with this solution but apparently it does work for some people.

  • Press Windows + S, type Troubleshoot, and press Enter.
  • Go to Other troubleshooters.
  • Find Windows Update and click Run.
  • Follow any recommendations after the scan.

Repair Corrupted System Files

Open Command Prompt as administrator (search for cmd, right-click it, and select Run as administrator).

  • Run these commands one at a time, pressing Enter after each:

sfc /scannow

KB5063878 Windows 11 solution

  • Let it finish, then run:

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

  • If the last one fails, use:

DISM /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

How to Fix KB5060842 Won’t Install on Windows

  • Restart your PC.

Free Up Disk Space with Disk Cleanup

  • Search for Disk Cleanup and open it.
  • Select your system drive (usually C:).
  • Click Clean up system files and select the same drive again.
  • Check boxes for Windows Update Cleanup, Temporary Files, and other unnecessary data.
  • Click OK to start the cleanup.

Reset Windows Update Components

  • Open Command Prompt as administrator.
  • Stop update-related services with these commands:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

  • Rename update folders:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old

(Replace C: with your system drive if it’s different.)

  • Restart the services:

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

  • Reboot your system.

Manually Install KB5063878

  • Visit the Microsoft Update Catalogue (catalog.update.microsoft.com).
  • Search for KB5063878.
  • Download the version that matches your system (check under Settings > System > About).
  • Install the update manually and restart your PC.

Use the Media Creation Tool (Last Resort)

If nothing above had worked, you might have to try this. Though it isn't ideal.

  • Download the Windows 11 Media Creation Tool from Microsoft’s official site.
  • Launch it and accept the license terms.
  • Select Upgrade this PC now > Next.
  • Wait while the tool downloads the necessary files.
  • Choose what to keep (apps, files, or both).
  • Click Install to complete the upgrade.