If you are trying to open the Microsoft 365 or Microsoft 365 Copilot app on Android, but end up getting the “No network connection” error rather than the app actually working. This article will show you a few things you can do to get it working again. Usually it's a connectivity settings issue on your end though it will sometimes be something on Microsoft's end.

Takeaways:

  1. Learn how to fix Microsoft 365 not working on Android because of no network connection error.
  2. What's causing Microsoft 365 no network connection error on Android?

Before you start fooling around with things on your device, check if Microsoft's services are up and running. Visit the Microsoft service status page and check if Microsoft 365 is up and running. If there is an outage, don't bother doing anything else, just wait for the problem to be solve on their end so check back later. However, if all the services are up and running you'll need to start working through the following steps.

Restart your device and Internet/modem

If you are using a WiFi network at home restart your modem/router and see if the problem goes away. Go ahead and restart your phone as well. once they all boot back up check to see if the problem is solve. If not keep working through the steps below.

Disable VPN and Private DNS

If you are using a VPN, Proxy, or private DNS disable them then check to see if the problem goes away. A lot of the time VPN servers have issues which will affect your Internet connection and everything else that uses it.

Fix No Network Connection in Microsoft 365 App on Android

Check app network permissions

Android allows restricting apps to WiFi only or mobile data only. If Microsoft 365 is restricted, it might be causing the error. If this is the problem you more than likely did it by accident.

  • Open Settings.
  • Go to Apps.
  • Select Microsoft 365 Copilot.
  • Tap Mobile data and WiFi.
  • Enable both WiFi and mobile data access.

Clear cache and app data

Bad cache files cause problems in a lot of apps, especially Microsoft ones including Outlook and all the others.

  • Open Settings.
  • Go to Apps.
  • Select Microsoft 365 Copilot.
  • Tap Storage.
  • Select Clear cache.
  • If needed, select Clear data.

How to Fix No Network Connection in Microsoft 365 App on Android

Update or reinstall Microsoft 365

Rather than updating I would just go ahead and uninstall it rather than expecting an update to fix the problem.

  • Open Google Play Store.
  • Search for Microsoft 365 Copilot.
  • Tap Update if available.
  • If the issue continues, uninstall and reinstall the app.