If you are trying to use Netflix on Android but are getting the "Please make sure that your device has network connectivity and the Date and Time settings are accurate." the app cannot complete its startup connection check. Most of the time, it will also appear alongside Netflix error codes -3, -121, or -400. Luckily, there are a few fairly easy things you can do to fix the problem, so follow along as we take you through them.
Takeaways:
- Learn how to fix the check date and time settings error in Netflix on Android
- Fixes for Netflix error codes: -3, -121, -400 on Android phones and Smart TVs
Table of Contents
What the Netflix Error Codes Mean
The same message can appear for several different issues, so check this little list of error codes and the basic things to check/fix.
| Error code | Most likely cause | Recommended fix |
|---|---|---|
| -3 | Incorrect date, time, or time zone, often after travel or a device reset | Check automatic date and time settings, then reconnect Wi-Fi |
| -121 | Temporary network or app communication issue | Restart the device, reconnect the network, and update Netflix |
| -400 | Corrupted Netflix app data | Clear app storage, then update or reinstall Netflix |
| No error code | Device-specific network or software problem | Work through all methods below |
Note: If you have the same error on other devices, it'sprobably your main Internet connection, so restart your modem/router first.
Enable Automatic Date, Time, and Time Zone
Netflix needs your device clock to establish a secure connection. Even a correct-looking clock can cause problems if the time zone is incorrect or manually configured.
- Open Settings > Date & time.
- Turn on Set time automatically or Use network-provided time.
- Turn on Set time zone automatically or Use network-provided time zone.
- If your device uses location services to figure out the time zone, enable Location and confirm the correct region is detected.
- Close Netflix completely and reopen the app.
Restart the Device and Reconnect to Your Network
Restart your phone and your wifi connection. Some people go months without restarting their phone, which can cause issues, so it's a good habit to restart it every so often. Aim for a restart at least once a week for the best performance and the least amount of issues.
Clear Netflix App Data
If nothing above worked, clear the Netflix App cache on your device. This should solve the problem.
- Open Settings > Apps > Netflix.
- Go to Storage & cache or Storage.
- Tap Clear storage or Clear data.
- It's not always available, but if it is, click Clear cache as well
- Open Netflix and sign in again.
Uninstall and Reinstall Netflix
An outdated or corrupted installation can continue failing even after its stored data has been cleared.
- Uninstall Netflix.
- Restart your device.
- Install Netflix again from the Google Play Store.
- Sign back into your account.
Restart Your Home Network and Update Device Software
If Netflix still shows the error on only one Android device while other devices work normally, the problem is likely outside the app itself.
Possible causes include outdated firmware, router issues, VPNs, proxy services, custom DNS settings, or device-specific networking problems.
Restart your network
- Turn off the Android device.
- Unplug your modem and router for around 30 seconds.
- Plug them back in and wait until the internet connection comes back.
- Turn the Android device back on and test Netflix again.
Check for software updates
- Open Settings > System > Software update and install any available Android, Google TV, or manufacturer firmware updates.
Note: If you're using a VPN, proxy, or custom DNS service, disable it and test Netflix again.
