If you want to cancel your Adobe subscription but can't because you keep getting the “Unable to load data, An error occurred. Please try again.” error on Adobe’s website. This article will show you a few different things you can do to get around the problem. We'll also show you how to avoid paying the ridiculous and illegal (some countries) early cancelation fees. So don't skip anything!

Takeaways:

  1. Learn how to cancel your Adobe subscription without having to pay the early cancelation fee.
  2. How do you fix Unable to Load Data, An Error Occurred Adobe When Cancelling Subscription?

How to Fix Unable to Load Data, An Error Occurred Adobe When Cancelling Subscription

Most of the time this error is caused be something trivial on your end. Usually a browser extension like an adblocker or even the browser you are using. These are pretty simple fixes so work your way through them. Before you do anything on your own system, check that the issue is not caused by a service outage on Adobe's end. Visit the official Adobe Service Status page to see if account management or subscription services are experiencing problems. If there is an outage, you will need to wait until Adobe resolves it. If not start working on the steps below.

Disconnect From VPN

VPN services can slow or reroute traffic in ways that interfere with account portals. If you are connected to a VPN, disconnect it and refresh the page.

Try a Different Browser (Don't Use Firefox)

If you are using Firefox you will probably find that some of the built in privacy features don't allow some aspects of the Adobe website to work. So swith to a Chrome based browser like Edge, Brave, Google Chrome, etc. This will solve the problem for most people.

Disable Browser Extensions

Some extensions, especially ad blockers or privacy tools, may interfere with Adobe’s account scripts. Disable all extensions and reload the page. Once you have unsubbed, turn them all back on again.

Use Incognito or Private Mode

Corrupt cache and cookies sometimes causes login and account errors. Open an incognito or private window in your browser and log in again. If the error disappears, clear your regular browser cache and cookies before logging back in normally. You can usually open the Clear Browsing Data menu with Ctrl + Shift + Delete.

How to Avoid Adobe’s Cancellation Fees When Cancelling Your Subscription

If you are currently on an annual plan with a penalty for early cancellation, follow these steps and you will be able to cancel without having to pay extra. Don't worry this is a legal and fully accepted workaround. You can check all the comments on our Youtube video here.

  • Go to your account page and open your active subscription.
  • Choose Cancel Plan. Adobe will present alternative offers and plan options.
  • Instead of completing cancellation, select the option to switch plans. Choose a lower cost or monthly plan.
  • Confirm the change and wait until the new plan becomes active.
  • Once the new plan is active, begin the cancellation process again. In many cases, Adobe does not apply the original annual cancellation fee when canceling this newly selected plan shortly after activation.
  • Check your account and bank statements carefully. Adobe often issues automatic refunds for recent plan changes, but you should verify that all charges are corrected.
  • Confirm that no unexpected charges appear after cancellation.