The Xbox app on Windows depends on several background services and related apps to function properly. If one of these things fails, it can cause the entire system to break down, preventing you from downloading or playing games, whether they're from Game Pass or ones you already own. Fortunately, the steps below aren't just for fixing this specific error code, they tend to resolve most common Xbox app issues.

Takeaways:

  1. Learn how to fix Xbox App Error Code 0x80070015 on Windows 11
  2. Fixing Xbox app error code 0x80070015 on Windows 10

How to Fix Xbox App Error Code 0x80070015 on Windows 11

The Xbox app on Windows relies on quite a few other apps and services in order to function properly and if one of them stops working for any reason the entire system falls apart and the Xbox app essentially stops allow you to download and play games, both games you own and games you want to play from Game Pass. The steps below will work for this error message and pretty much all the others.

Reset the Microsoft Store App

Since the Xbox app relies on the Microsoft Store, reset this first:

  • Open Settings > Apps > Installed apps.
  • Find Microsoft Store, click the three dots, and choose Advanced options.
  • Scroll down and click Reset.

Xbox App Error Code 0x80070015 on Windows 11

Restart your computer afterwards.

Reset the Xbox App

Next, reset the Xbox app itself:

  • Open Settings > Apps > Installed apps.
  • Locate the Xbox app, open Advanced options, and hit Reset.

Fix Xbox App Error Code 0x80070015 on Windows

Restart your PC.

Reset the Gaming Services App

Gaming Services runs in the background and can often be the issue:

  • Go to Settings > Apps > Installed apps.
  • Search for Gaming Services, click the menu, and select Advanced options.
  • Scroll down and click Reset.

How to Fix Xbox App Error Code 0x80070015 on Windows 11 guide

Restart your computer after this step.

Reinstall Gaming Services

If resetting didn’t help, reinstall Gaming Services using PowerShell:

  • Type PowerShell in Windows search, right-click it, and select Run as administrator.

Paste these commands one at a time:

get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers

Remove-Item -Path “HKLM:\System\CurrentControlSet\Services\GamingServices” -recurse

Remove-Item -Path “HKLM:\System\CurrentControlSet\Services\GamingServicesNet” -recurse

  • Restart your system.
  • Then, open the Microsoft Store, search for Gaming Services, and install it again.

Adjust Permissions for the WindowsApps Folder

  • Open File Explorer and go to C:\Program Files.
  • If you don’t see the WindowsApps folder, click View > Show > Hidden items.
  • Right-click WindowsApps, choose Properties > Security > Advanced.
  • Click Change next to the owner name. Enter your Windows username and click OK.
  • Check Replace owner on subcontainers and objects, then click Apply.
  • Make sure your user account has Full control under Permissions.

Disconnect Virtual Drives

  • Open File Explorer and look for any extra drives.
  • Eject them if possible.
  • If you use virtual drive software, open it and unmount any drives.
  • You can also open Task Manager (Ctrl + Shift + Esc), find the software, and end its task.
  • Restart your PC and try again.

Uninstall Recent Windows Update (If All Else Fails)

  • Open Settings > Windows Update > Update history.
  • Click Uninstall updates and remove the most recent one.

Reinstall the Latest Windows Update

  • Open Settings > Windows Update.
  • Click Check for updates and install the latest version.
  • Restart your computer afterwards.

Why Does This Error Occur?

This error usually pops up due to how tightly the Xbox App is linked with the Microsoft Store, Gaming Services, and specific system folders like WindowsApps and WpSystem. Issues like corrupted folders, insufficient permissions, and outdated system components are common culprits. The troubleshooting steps below are designed to target all of these.