Speech recognition technology has been evolving rapidly over the last few years - all well and good, but what does it actually do? Simply put, speech recognition allows computers to take audio, interpret it and generate text from it. The raw input comes from the microphone, which turns the speech sound waves into electronic signals. Instead of simply amplifying or recording those signals, speech recognition actually listens and understands them. Speech recognition is made possible by machine learning and AI  (Artificial Intelligence). As with all such models, it learns and improves with the more data it receives. With time, the model can learn to understand speech fluently, able to accurately transcribe even thick accents and different languages.

Zadarma is a leading VoIP provider and offers a smart speech recognition feature as part of their incredibly easy to use telecommunications offering.  The tool enables a computer to identify and respond to human speech. The recorded voice is transcribed into text with the help of neural networks and sound models that account for the structure of different languages. Zadarma partners with premier speech recognition specialists to provide top-quality service with incredible accuracy. The system can recognise over 20 different languages and is now available as a part of the free Cloud PBX allowing you to transform all your conversations into text format for further analysis.  The feature creates a dual-channel call recording and then AI converts the speech into text. In your personal account interface, you will be able to see the transcription of the operator's conversation with a client. With the “transcribe all calls” feature you can transcribe all incoming and outgoing calls from this extension number to text format. The recording is already saved, so you can go back to whenever you wish. 

What are the key benefits of speech recognition? Recent reviews have praised the speech feature for improving the efficiency of internal teams, specifically citing its power in combating wasted time by listening to your voice to route calls and complete tasks. It also provides an added layer of security as you can playback calls and manually analyse text to find stop-words or competitor mentions, or even confidential information. Beyond this we see speech advances fast-tracking our behaviours both in business and within our personal life:

  • Enabling Hands-Free Technology - when you are driving or busy you can use speech recognition to make calls or search for directions.
  • Sync & Control Digital Devices ie: personal assistants such as Alexa, Siri and Google are also all great examples of how computers use machine learning to better understand your speech over time through experience.
  • Aiding the Visually and Hearing-Impaired: Screen readers and text-to-speech dictation systems with the conversion of audio into text can be a critical communication tool for the hearing-impaired within the office or home.

Internal customer service teams have valued speech recognition within the telecom space for simplifying internal processes and making it easier for managers to organise tasks. Current trends suggest that speech recognition technology will be a fast-growing, transformative subset of signal processing for years to come.